Sending Issues via EMail

There are several methods of sending Issues to other users who may not have TC Tracker installed, or to the users who reported the issues in the first place.

Note: the Default Email capability in TC Tracker is based around MAPI and a MAPI compliant Email package must be installed for it to work. Another Email protocol (SMTP) is supported and can be installed using the Options Dialog. If neither of these protocols suit, you can still send issues by exporting or reporting to a file and attaching the generated file to an Email using the Email package.

For more information on sending Email via SMTP, see the topic: Configuring Tracker to support SMTP.

The easiest method, if you have entered a username and email address in the Requested By fields of the Issue, is to simply click on the special hyperlink created for that issue:

When you click on the username, the current issue will be exported to an HTML file and attached to an E-Mail addressed to that user. Before the mail is sent, the mail definition form will be displayed to allow you to modify it:

Pressing the OK button will generate the final Email.

Alternatively, you can select multiple Issues and other objects and Email them either as XML or HTML documents to other users. To do this, select the relevant objects and choose Action / Send via Email / as XML... or Action / Send via Email / as HTML...

The selected objects will be extracted to the relevant format and attached to an Email for sending.

See Also: Reports, Exporting Issues